mystery checks and performance reports - quality control

Although being a mystery guest sounds like a dream job, these independent evaluations play a very important role in hotel management. Even with the best concept, with the most astounding location and great amenities your property can malfunction if all that greatness does not trickle down to the guests.

With years of experience in hotel operations and operational consulting, our team can deliver a complete analysis of hotel performance based on a mystery check including HR, technical, IT, F&B aspects of your business. Apart from the analysis we provide management or the owner with a full report on the visit, a list of key issues and proposed course of action. Our quality control services have four main steps:

• briefing with the owner/operator

• mystery checks

• delivery of the report, analysis and proposed course of action

• de-briefing with the owner/management