process analysis and optimisation

Auditing regularly how a hotel or any other property operates by professionals is a great way to keep up efficiency and therefore the bottom line in your business. HAM can provide you with a thorough review of the underlying processes that play out in everyday operation and give a critical analysis based on an external view and many years of operational experience. Looking at the right places it is possible to create efficiencies in almost any business and recognise areas that need more focus in order to maximise revenue or guest satisfaction.

Our process audit services provide our clients with a full report and a course of actions and various recommendations for improvement (e.g. trainings, internal re-structuring, contract reviews). HAM is flexible either to review your entire business throughout disciplines in all departments or look at the performance of these units separately:

• reservations

• F&B

• finance

• retail

• HR

• housekeeping