privacy policy

PRIVACY POLICY

HAM independent hospitality & tourism advisors

Franciscus Soede E.P.U.

HAM created this privacy statement to demonstrate our commitment to fully disclosing the information collection and use practices applicable to this website. This privacy statement discloses what information we collect via this website and how we use it.

HAM (we or us) is committed to protecting and respecting your privacy and will comply with all data protection laws in the countries in which we operate.

This privacy policy, together with our Terms and Conditions and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information collected about you:

We will process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any other way than already specified in this notice. HAM does not collect data classed as “sensitive” such as health information or information related to political opinion or religious beliefs.

Information may be provided by yourself, collected via legal data collection methods or from third parties.

The personal data that you may give us is:

Name
Job Title
Business or Home Address, including country
Email Address
Telephone Number
Mobile Number
Personal Description
Browsing data on our site via third parties

We will collect the above information from you if you:

contact us via post, email or telephone and provide any personal data;
place an order for products or services on our website;
complete online contact forms
provide your contact details to us when registering to use an online account for access
products, services or events;
participate in discussion boards or other social media functions;
enter a competition, promotion or complete a survey;
contact us offline for example by telephone, email or post;
visit or browse our website in accordance with our cookie policy.

Information collected via technological collection methods:

Regarding each of your visits to our site, we may automatically collect the technical information that might include such things as login information, browser settings etc., so that we may understand browsing habits, review the performance of our website and ensure that your browsing experience is as good as possible.

Information collected from third parties:

We may receive information about you if you use any of the other websites that we operate or other services that we provide. We work closely with third parties including business partners, advertising networks, analytics providers and search information providers and may receive information about you from them.

Information which we may receive intended for marketing purposes will be obtained lawfully and in accordance with data protection laws, we will inform you that we have received your information for this purpose within one month of receipt.

Please note you can control how your personal data is used for marketing and advertising – see the bottom of this policy for more information.

Categories of third party from which we collect your personal data:

Your data may be supplied to us from third parties such as:

Business partners so that we may fulfil our contractual obligations
Marketing companies who may supply your data to us – we will inform you if this takes place and you always have a choice for us to not use your data for marketing (see below).

How we use your information:

We use your information in a number of ways. When we use your personal information, we must do so lawfully.

Your information may be used:

to carry out lawful obligations arising from contracts entered into between you and us and to provide you with the information, products and services that you have requested from us;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer;
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
to provide you with news bulletins, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information (see the bottom of this policy);
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you if you have elected to receive such information (see the bottom of this policy).

Information we receive from other sources:

We may combine this information, which we will ensure is received and used legally, with the information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information:

We may share your personal information with any member of our network.
We may share your information with third parties where there is a legal requirement or legitimate interest, for example with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you to fulfil those contractual obligations.
We may share your information with analytics and search engine providers that assist us in improving and optimising our site. Your information will be shared securely at all times.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others, where you have elected to receive such advertising and marketing.

Information provided to third parties:

We may disclose your personal information to third parties where there is a legal purpose for us to do so this may be in the event that we are acquired by a third party or we are under a legal duty to disclose or share your personal information, or to enforce or apply our Terms and Conditions. We may also disclose your personal information to business partners to meet contractual obligations or for marketing purposes, where we may legally do so.

Categories of third party where your personal data may be shared:

Data may be shared with:

Business Partners supplying services to enhance our offerings;
Where we store your personal data:
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your payment details and other personal information.

How long we keep your personal data (retention):

We will keep your data for as long as you have an account, contract or otherwise interact with our products or services.

If your account or details fall inactive we will retain your personal data for no more than three years following the point at which your information ceased to be used, subject to any legal obligations requiring us to keep your personal data for longer.

Your rights:

You have rights under data protection law. These are a right to know how your data is being used (transparency), a right to access your data, rights to rectification, erasure, restriction and portability and the right to object to processing. You also have a right to control your consent for marketing purposes (see below), and we will respect this choice at all times.

These rights are covered in more detail in our which gives you more details on your rights and freedoms and links to data protection resources which you may find useful if you require more information than is provided here.

Marketing:

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise your right at any time by contacting us at

Log files:

Like most standard Web site servers we use log files. This includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Cookies:

Our customers should also be aware that information and data may be automatically collected through the standard operation of our Internet servers and through the use of "cookies." "Cookies" are small text files a Web site can use to recognise repeat users, facilitate the user's ongoing access to and use of the site and allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto a system and damage files. Generally, cookies work by assigning a unique number to each customer that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows a customer to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide customers with certain features (e.g., customised delivery of information) available on this website. This Web site may use a database to track users.

Accessing to your information:

You have the right to request access to the information; to know what we hold and obtain a copy.

If you wish to do this, the request must be in writing to our office:

HAM independent hospitality & tourism advisors

Franciscus Soede E.P.U.

Liniengasse 2a/5 1060 Vienna, Austria

office@h-a-m.at

If you have a complaint relating to your personal information, please contact us in the first instance.

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy. We will inform you if any changes are of a significant nature.

This privacy policy section was last updated on: 25th March 2019